Colic Assurance Program: FAQs
Q: What products are eligible for the Colic Assurance Program?
A: Assure Guard, Assure Plus and Assure Guard Gold are the only products eligible for the CAP. Once qualified, your horse will be recommended for one of two programs; Colic History Wellness Program or Colic Free Wellness Program. Within both programs, you will have the option to choose the "system" approach, using both Assure Guard and Assure Plus, or the single product approach, using Assure Guard Gold.
Q: Why does my horse need both Assure Guard and Assure Plus?
A: The two-product approach to the Assure System is research proven to manage chronic colic and other digestive ailments. By using two products, you are able to tailor the dosing your horse receives throughout their plan and potentially reduce your daily cost during the maintenance period. While there is a single-product option offered (Assure Guard Gold), depending on your horse's medical history, it may be recommended for you to use the two-product approach in order to provide your horse with the maximum benefit possible.
Q: Why are the Assure System products more expensive than some other digestive supplements available?
A: To ensure a colic free existence for your horse, you need products proven and trusted to work in providing the best support for your horse's digestive system. Each of the CAP qualifying products are research proven and patented for use in managing colic episodes. It is because of this that we can offer coverage for horses that have a previous history of colic, even those that have had colic surgery, as well as coverage for medical colic episodes.
Q: There appear to be many protocols available in using the Assure System products that differ slightly from the dosing protocols used within the CAP; why is that?
A: This is true. Because the products within the Assure System are so flexible, there are many different protocols available, enabling them to be tailored to your horse's needs. The protocols used within the CAP provide your horse with our most effective protocol for reducing the incidence of colic. These protocols are used regularly by our staff veterinarians as well as much of our veterinary clientele.
Q: Where can I purchase the CAP qualifying products and remain in compliance with the CAP regulations?
A: Once making your initial purchase with Arenus, you may purchase your CAP qualifying products directly from Arenus, your veterinarian or one of our select retailers.
Q: How do I feed the qualifying Assure System products to be in compliance with the CAP?
A: View the full details on our Wellness Program page.
Have more questions on the Assure System products? Visit our Assure System FAQ section for more info!
Q: What age of horse can be covered?
A: Any horse, once weaned and at least 5 months of age, is eligible for coverage in the CAP. While there are no age limits for horses enrolled in the CAP, some limitations in coverage may apply.
Q: How long does it take for my enrollment form to be approved?
A: Approval occurs within 5 business days of completed enrollment form submission. To ensure a swift approval process, please ensure the form is completed in full and you have answered all questions to the best of your knowledge.
Q: Is there a limit to the number of horses I can enroll in the CAP?
A: No, you are welcome to enroll as many horses as you like in the CAP provided a completed enrollment form is submitted for each individual horse.
Q: If I recently purchased a horse, can they be enrolled into the CAP?
A: Yes, but should you file a claim, you will be asked to provide the last 3 years of veterinary medical records so be sure you have access to that information.
Q: Can I enroll online?
A: Yes! The enrollment form is available for completion online by clicking here.
Q: Is there any monthly or annual fee to enroll in the CAP?
A: No, this program is free of charge.
Q: Can leased horses be enrolled in the CAP?
A: Yes. While the lessee or agent can complete the enrollment form and any claim forms, the owner’s information will be required and they are ultimately responsible for ensuring the information is correct and the horse meets program requirements.
Q: If my horse is already on the Assure System can I enroll?
A: Yes, although you must still follow all initial loading dose protocols and your assigned Wellness Program as laid out in the program requirements.
Q: Can horses residing outside the USA enroll in the CAP?
A: While we do offer coverage for horses traveling internationally, the horse must reside primarily within the USA to be eligible for enrollment.
Q: Does my horse need to have completed the Annual Wellness Requirements prior to enrollment?
A: No, however if you need to file a claim at any point during your enrollment, you will need to provide at least 3 years of veterinary medical records and proof that the Annual Wellness Requirements have been met.
Q: Do I need to deactivate my horse's enrollment should I sell or decide to discontinue qualifying product use?
A: Yes. Should you decide to discontinue use of the Assure System products or no longer continue with the CAP, you will need to complete the CAP Discontinuation Form.
Q: To comply with the claim requirements, can any veterinarian administer treatment for colic episodes or does it have to be the veterinarian listed on my enrollment form?
A: Any licensed veterinarian can provide treatment for your horse during their colic episode. If you plan to file a claim for reimbursement, your horse will need to be seen by a licensed veterinarian as colic episodes not attended to by a veterinarian are not eligible for reimbursement under the CAP policies.
Q: Can I begin feeding the products and simply make a claim if colic occurs without going through the enrollment process?
A: Unfortunately not. Our focus at Arenus is to provide your horse with the best solutions possible and, by working with you throughout the enrollment process, we can ensure that your horse is on the pathway to success. The enrollment form and affidavits involved help to ensure that your horse is not only qualified when it comes to a claim, but also provide you with valuable information regarding program requirements, support phone numbers, and the option to have a nutritional and colic health advising session with one of our CAP team members or veterinarian.
Q: What are the Annual Wellness Requirements for enrolled horses?
A: Your horse will need at least one (1) physical exam performed by a licensed veterinarian per year, one (1) dental exam performed by a licensed veterinarian per year and administration of recommended dental treatments as directed, annual vaccinations administered by a licensed veterinarian and documentation of participation in a veterinarian-directed deworming program that includes at least two (2) deworming administrations and one (1) fecal egg count test per year.
Q: Can I administer my own dewormer and still meet the Annual Wellness Requirements?
A: Yes, as long as you are following the deworming program guidelines set forth by your veterinarian, you are welcome administer dewormer to your horse. To meet the Annual Wellness Requirements, please make sure you are retaining any proof of purchase/receipt information for the deworming product.
Q: Can I administer my own vaccinations and still meet the Annual Wellness Requirements?
A: No, we require that a licensed veterinarian administer all annual vaccines to your horse in order to meet the Annual Wellness Requirements.
Q: How is it that Arenus is able to cover both medical and surgical colic episodes?
A: We have the utmost confidence in our product's ability to control the incidence of colic. Research studies using these specific formulations (not just their ingredients) have proven the benefits of the Assure System products and each are patented as a method to reduce recurrent colic, recurrent diarrhea and normalize GI motility in horses.
Have more questions on the CAP details? Visit our Overview for more info.
Q: Does the reimbursement include travel charges from my veterinarian if my horse was treated on the farm?
A: Yes, we cover both farm calls and in hospital visits as well as all associated costs with treatment, including trip charges and diagnostics.
Q: Does Arenus pay my veterinary bills directly?
A: No, owners must assume financial responsibility for the services and any late charges accrued due to postponed payment. CAP coverage acts as a reimbursement to the owner after payment is rendered to the veterinarian or veterinary clinic. We require proof of your paid bill before allocating reimbursements.
Q: My horse colicked and/or needed colic surgery while enrolled in CAP; are they still eligible to remain enrolled in the program?
A: Yes, though there are limits to the total lifetime benefits your horse can receive and your horse will need to be managed to remain colic free during the 12 months post colic episode and/or surgery. For full details, visit our website.
Q: Does the CAP offer reimbursement for medically treated (non-surgical) colic episodes?
A: Yes! Medical and surgical colic episodes are eligible for reimbursement when your horse is enrolled in the CAP.
Q: Do I need to keep my receipts/proof of purchase for all of the qualifying products I buy while my horse is enrolled in the CAP?
A: Yes, it is your responsibility to keep all receipts related to purchases of qualifying Assure System products while your horse is enrolled in the CAP. If you ever need to file a claim, these are required to verify that your horse has been receiving the qualified products and given at the dosing requirements set by their program.
Q: Does the CAP replace my horse's need for medical insurance?
A: No. The CAP is designed to complement your horse's medical insurance plan and only provides reimbursement for medical expenses associated with colic.
Q: Does the outcome of the medical or surgical colic affect my eligibility for reimbursement?
A: No, if your horse experiences a medical colic episode or needs surgery while enrolled in the CAP, the expenses are eligible for reimbursement regardless of the outcome.
Q: Is it possible to know whether my claim will be approved before I move forward with colic treatment or surgery for my horse?
A: Unfortunately, because the claim paperwork will need to be fully reviewed after your horse's treatment, we are not able to inform you ahead of time whether your horse's claim would be eligible for reimbursement ahead of time. However, you are welcome to contact us to verify your horse's enrollment and good standing.
Q: What is the process for filing a claim?
A: The claim process is easy! If your horse experiences a colic episode while enrolled in good standing with the CAP, you will begin the claim process by completing the Claim Initiation Form within 14 days of the colic episode. Once the claim is initiated, the owner or agent will need to complete the Colic Reimbursement Claim Form, the horse’s primary care veterinarian will need to complete the Primary Care Veterinarian Form and the veterinarian(s) that treated the colic episode and/or performed surgery will need to complete the Attending Veterinarian Form. If the primary care veterinarian and attending veterinarian are the same, they will need to complete both forms. If there were multiple attending veterinarians, each will need to complete their own Attending Veterinarian Form. The Colic Reimbursement Claim Form, Primary Care Veterinarian Form and Attending Veterinarian Form, as well as any additional required materials, are due within 30 days of the completion of colic treatment to be eligible for reimbursement benefits.