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Shipping, Returns & Billing


For orders outside of the USA:

  • Depending on location, orders may ship outside the Continental US. Please call Customer Service at 866-791-3344.

Shipping and Freight Policy

  • Freight is F.O.B. Fort Collins, Colorado
  • Orders are shipped within 5 business days from receipt of order.
  • If a product is not available at the time an order is placed, all available products will ship on current PO and customer will be asked if they would like product to ship automatically or issue another PO once unavailable product becomes available again. 
  • Promotional shipping and handling programs may be in effect, but may vary and are subject to change without notice. 

Return Policy

  • Approved returns, once received and processed, will be credited to your account for future orders or credited to your credit card. 
  • No returns will be rebated in cash unless approved in advance by Arenus.

Billing Information

Arenus Animal Health
PO Box 152
Fort Collins, CO 80522

We Accept:

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How to Contact Us


Toll Free Customer Service: 1-866-791-3344

Locally: 970-283-2150







500 N. Link Ln.

Fort Collins, CO 80524